Part Time Customer Support Specialist
Boston Role Highlights
Primary Details
- Role in Boston: Part Time Customer Support Specialist
- Status: New Boston listing (actively interviewing).
- Location: Boston, MA
- Experience: Entry-Level (Training in Boston).
- Hiring Organization: Dollar General
- This Boston-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Dollar General team in Boston, MA is growing.
- Benefit from working in Boston, a key hub for the Customer Service industry.
Compensation & Benefits
- Pay: $21-$25/Hour (approx. $27.9k/Year)
- Benefits: A comprehensive benefits package is included.
- Impactful work with supportive local leadership.
Position Scope
- This role centers on your professional skills within the Customer Service space in Boston.
Part Time Customer Support Specialist
About Dollar General
Dollar General operates thousands of retail storefronts providing everyday essentials to local neighborhoods. We focus on delivering reliable value and friendly assistance to millions of shoppers daily. When you embark on a career in part time customer support specialist with Dollar General, you are joining you are joining a team that prioritizes direct community impact, mutual respect, and dependable shift coverage.
Job Summary
Join our customer support team to resolve inquiries and ensure shoppers receive accurate answers. Bring your dedication to part-time shifts designed to balance school, family, or a second job. You will serve as Part-Time, delivering the signature Empathetic problem solver that sets Dollar General apart in the customer service.
Comprehensive Responsibilities
- Inquiry Resolution: Handle an average of 45 inbound customer calls and emails per shift using Zendesk ticketing software.
- Order Tracking: Investigate shipping statuses and process product return requests in SAP within a 3-minute average handling time.
- Account Updates: Modify customer profiles and verify payment details securely following PCI-DSS compliance standards.
- Feedback Logging: Categorize customer feedback daily into the CRM database to flag product quality trends for store managers.
Industry-Leading Benefits & Salary
Enjoy part-time perks designed to support your lifestyle and schedule.
- Salary: $19.00–$24.00 per hour
- Flexible Scheduling: Build 20 to 25 weekly hours around your classes or primary job with advance shift bidding.
- Employee Discount: Receive a 30 percent discount on private-label store merchandise and groceries.
- 401(k) Plan: Participate in a company-matched retirement savings plan available to part-time staff.
Requirements & Qualifications
- High school diploma or equivalent educational credential
- Minimum of 6 months experience in retail customer service or call center operations
- Proficiency in typing at least 45 words per minute on standard keyboard equipment
- Availability to work evening and weekend shifts totaling 20 to 25 hours per week
Frequently Asked Questions
How much does the Customer Support Specialist position pay at Dollar General?
This role offers a pay range of $21 - $25. Actual compensation may vary based on experience, shift, and location within Boston.
Where is this Customer Support Specialist job located?
This position is based in Boston, MA. Dollar General has facilities throughout the region, but this specific opening is in Boston.
Do I need prior experience to apply for this Customer Support Specialist job?
No prior experience is required. Dollar General provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
How many hours per week is this part-time Customer Support Specialist role?
Part-time positions at Dollar General generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
What benefits does Dollar General offer for this position?
Dollar General provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Are weekend-only schedules available for this position?
Dollar General offers various scheduling options including weekend shifts. Weekend schedules may come with additional premium pay. Check with the hiring team for current availability in Boston.
