Part Time Customer Care Associate(Contract)|Kannapolis

Your Next Step in Kannapolis

Role Essentials

• Employer: Dollar General (Hiring in Kannapolis)
• Experience: Open to all levels.
• Based in: Kannapolis, NC (a central Kannapolis location)
• Flexible Role in Kannapolis: Part Time Customer Care Associate
• Status: New Kannapolis listing (actively interviewing).
• This Kannapolis-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Dollar General team in Kannapolis, NC is growing.
• Benefit from working in Kannapolis, a key hub for the Customer Support industry.

What You Get

• Pay: $19-$24/Hour (approx. $25.7k/Year)
• Benefits: Benefits may be available based on employment type.
• Project-based work with clear objectives.

Core Focus

• Apply your your professional skills skills at our Kannapolis location.

Part Time Customer Care Associate

About Dollar General

Dollar General operates thousands of retail stores providing everyday essentials to millions of shoppers. We prioritize internal promotion, with over 70 percent of store and support leadership positions filled by internal candidates. When you embark on a career in part time customer care jobs with Dollar General, you are joining you are joining a structured retail support environment where metric-driven performance directly enables your promotion into supervisory and managerial tracks.

Job Summary

Join our customer care team on a part-time schedule designed to fit around your classes or secondary employment. Build a long-term retail career with clear pathways to full-time management. You will serve as Part-Time, delivering the signature Career-focused that sets Dollar General apart in the customer support.

Comprehensive Responsibilities

• Inbound Call Management: Handle an average of 65 inbound customer service calls per shift using Zendesk to resolve order and billing disputes within 4 minutes.
• Ticket Resolution: Process 30 support tickets daily via Salesforce, ensuring a first-contact resolution rate of 88 percent or higher.
• Customer Retention: Apply loyalty discount codes through the point-of-sale database to retain dissatisfied shoppers, maintaining a monthly retention score above 90 percent.
• Internal Advancement Training: Complete 5 hours of leadership development modules monthly on our internal learning management system to prepare for senior support or supervisory roles.

Industry-Leading Benefits & Salary

We invest in our part-time team members with practical support for your daily life and career progression.

• Salary: $19.00–$23.00 per hour
• Flexible Scheduling: Choose from morning, evening, and weekend 4-hour or 6-hour shifts that easily accommodate school or a second job.
• Tuition Assistance: Receive up to 1500 dollars annually in educational reimbursement after 6 months of continuous service to advance your degree.
• Store Discount: Enjoy a 10 percent employee discount on all private label and national brand merchandise across our store network.

Requirements & Qualifications

• Minimum 6 months of experience in a customer-facing retail, call center, or hospitality role
• Ability to work a minimum of 15 hours per week on-site across flexible shift patterns
• High school diploma or general education development equivalent
• Proficiency in navigating dual-monitor computer systems and typing at least 40 words per minute