Customer Support Clerk - Part Time
Role Based in New York
At a Glance
- Based in: New York, NY (our growing New York office)
- Job Title: Customer Support Clerk - Part Time
- Experience: Entry-Level (Training in New York).
- Urgency: Immediate consideration in New York.
- Hiring Organization: Dollar General
- This New York-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Dollar General team in New York, NY is growing.
- Benefit from working in New York, a key hub for the Retail Customer Service industry.
Salary and Benefits
- Compensation: $20-$24/Hour (approx. $27k/Year)
- Benefits: Eligible team members receive standard benefits.
- Stable workload with modern tooling and processes.
Responsibilities
- This role centers on your professional skills within the Retail Customer Service space in New York.
Part-Time Customer Support Clerk
About Dollar General
Dollar General operates over 19,000 retail locations focused on delivering everyday essentials to neighborhoods nationwide. We maintain a high-volume inventory model that requires efficient customer transaction processing every single day. When you embark on a career in part time customer support clerk with Dollar General, you are joining you are joining a team of dependable operators who take direct ownership of store presentation and immediate customer resolution.
Job Summary
Step into a role where your daily actions drive store efficiency from your very first shift. Master our POS terminals and handle customer inquiries at a rapid, engaging pace. You will serve as Part-Time, delivering the signature Relentless attention to operational detail that sets Dollar General apart in the retail customer service.
Comprehensive Responsibilities
- Register Operations: Process an average of 35 transactions per hour using NCR cash registers while maintaining 99% drawer accuracy.
- Customer Assistance: Resolve up to 50 customer inquiries and product location requests per shift with an average service time under 45 seconds.
- Inventory Maintenance: Restock 15 rolling racks of high-turnover merchandise and verify shelf price tags using Honeywell RF scanners daily.
- Store Recovery: Complete front-end zoning and aisle recovery for 8 checkout lanes during the final 30 minutes of every shift.
Industry-Leading Benefits & Salary
We invest in our part-time staff with practical perks designed to fit your lifestyle.
- Salary: $19.50–$24.00 per hour
- Flexible Scheduling: Build shifts around your classes or second job with weekly availability updates submitted through the Reflexis app.
- Employee Discount: Receive a 30% immediate discount on private-label store merchandise and groceries.
- Wellness Access: Utilize free confidential mental health counseling and 24/7 telehealth services from day one.
Requirements & Qualifications
- Must be at least 18 years of age to operate commercial checkout equipment.
- Ability to stand for shifts lasting up to 6 hours without interruption.
- Basic math skills sufficient to return correct cash change without calculator reliance.
- Availability to work at least 15 hours per week including weekend shifts.
Frequently Asked Questions
How much does the Customer Support Clerk position pay at Dollar General?
This role offers a pay range of $20 - $24. Actual compensation may vary based on experience, shift, and location within New York.
Where is this Customer Support Clerk job located?
This position is based in New York, NY. Dollar General has facilities throughout the region, but this specific opening is in New York.
Do I need prior experience to apply for this Customer Support Clerk job?
No prior experience is required. Dollar General provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
How many hours per week is this part-time Customer Support Clerk role?
Part-time positions at Dollar General generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
Are weekend-only schedules available for this position?
Dollar General offers various scheduling options including weekend shifts. Weekend schedules may come with additional premium pay. Check with the hiring team for current availability in New York.
Does Dollar General provide training for new hires?
Yes, Dollar General provides comprehensive paid training for all new associates. This includes safety orientation, equipment operation certification, and role-specific process training.
