Part Time Weekend Customer Support Associate
Opportunity in Newport News
At a Glance
- Required Experience: Entry-Level.
- Urgency: Immediate consideration in Newport News.
- Based in: Newport News, VA (our main Newport News branch)
- Hiring Organization: Dollar General
- Position: Part Time Weekend Customer Support Associate (Based in Newport News)
- This Newport News-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Dollar General team in Newport News, VA is growing.
- Benefit from working in Newport News, a key hub for the Retail Customer Service industry.
What You Get
- Pay: $16-$22/Hour (approx. $23.3k/Year)
- Benefits: Eligible team members receive standard benefits.
- Impactful work with supportive local leadership.
Responsibilities
- Core objectives involve your professional skills in Retail Customer Service.
Part Time Weekend Customer Support Associate
About Dollar General
Dollar General operates over 19000 retail stores providing everyday essentials to communities. Our operations rely on dedicated support staff to maintain seamless customer interactions. When you embark on a career in weekend customer support job with Dollar General, you are joining you are joining a team that values operational efficiency reliability and direct customer engagement every single shift.
Job Summary
Step into a role with immediate day-one impact where you will handle customer inquiries and resolve issues at high velocity. Join our weekend support team to drive customer satisfaction through direct, energetic engagement. You will serve as Part Time, delivering the signature High-energy problem solver that sets Dollar General apart in the retail customer service.
Comprehensive Responsibilities
- Customer Issue Resolution: Resolve an average of 45 customer inquiries per shift using the Zendesk ticketing system and internal knowledge bases.
- Transaction Processing: Process 120+ customer transactions and returns per shift accurately via the NCR CounterPoint point-of-sale hardware.
- Inventory Inquiries: Lookup stock levels across 10000+ SKU databases within 30 seconds using the handheld Symbol barcode scanners.
- Escalation Management: Escalate complex billing or product disputes to shift supervisors following the 3-step resolution protocol.
Industry-Leading Benefits & Salary
We support your schedule with practical perks designed for part-time team members.
- Salary: $19.00–$24.00 per hour
- Flexible Weekend Scheduling: Build shifts around your classes or primary job with fixed 12-hour weekend availability.
- Employee Discount: Receive a 30 percent discount on private-label store items and everyday essentials.
- 401(k) Match: Participate in the company-matched retirement savings plan starting on your first day.
Requirements & Qualifications
- Minimum 6 months of direct customer service experience in retail or call center environments
- Availability to work both Saturday and Sunday shifts consistently every week
- High school diploma or equivalent educational credential completed
- Ability to stand for up to 8 hours and lift up to 30 pounds independently
Frequently Asked Questions
How much does the Customer Support Associate position pay at Dollar General?
This role offers a pay range of $16 - $22. Actual compensation may vary based on experience, shift, and location within Newport News.
Where is this Customer Support Associate job located?
This position is based in Newport News, VA. Dollar General has facilities throughout the region, but this specific opening is in Newport News.
Do I need prior experience to apply for this Customer Support Associate job?
No prior experience is required. Dollar General provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
How many hours per week is this part-time Customer Support Associate role?
Part-time positions at Dollar General generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
What benefits does Dollar General offer for this position?
Dollar General provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Are weekend-only schedules available for this position?
Dollar General offers various scheduling options including weekend shifts. Weekend schedules may come with additional premium pay. Check with the hiring team for current availability in Newport News.
